We Take Care of Your Health

Consult a doctor at your convenience.

Your healthcare needs on a single platform

Hi Doktor offers medical teleconsulting between doctor and patient with a call or video chat.

  • Consult with a specialist virtually through your device.
  • Receive prescriptions immediately.
  • Ideal for patients looking for a second opinion.
  • Recommended for patients following-up with their specialists.

Hi Doktor offers health and wellness products, as well as services to cater to patients’ healthcare needs.

  • Purchase medicine by nearest available clinic or pharmacy.
  • Purchased item will be delivered directly infront of your door step.
  • Self test which is for no lab test require only.

Hi Doktor provides a platform for order test service offered by clinic or pharmacy.

  • Set an appointment with selected clinics or health provider for an on-site test.
  • Secure your booking online and went for an appointment worry free.
  • Home visit option where an attendant will come to patient's house for the test.

How it works

Ask Doctor

Book a doctor for consultation through our mobile apps
Confirmed and pay through the apps
Get your consultation through video or voice call from the comfort of your home

Buy Medicine

Select nearest pharmacy or clinics near you
Upload prescription or select your medicine in the list
Our delivery partner will deliver the items to your doorstep

Solution Covered

Medicine Online

Just upload your prescription, we will deliver to your door step!

Tele-Health Call

Video call our doctors anytime, anywhere!

24/7 Consultation

Our apps are available 24/7. Our doctors are available upon request or pending an appointment

What Our Users Say

Frequently Asked Questions

Hi Doktor teleconsultations are conducted real-time between patient and doctor. Select your doctor from our network of licensed healthcare specialists, and your preferred timing. If you’re not sure who to see, Hi Doktor will help match you to a suitable specialist. Just report your symptoms to us by answering some preliminary questions regarding your condition. A qualified doctor from Hi Doktor will then review these details before commencing the teleconsultation.

Where needed, the doctor may advise you to have on hand the following medical equipment to facilitate a more thorough teleconsultation:

  • Thermometer (to measure temperature)
  • Sphygmomanometer (to check blood pressure and heart rate)
  • Glucometer (to check blood glucose level)
  • Weighing scale (to measure body mass or weight)

You can use any Android or iOS enabled devices to access the Hi Doktor app.

  • Ensure that you are in an enclosed and private area.
  • Make sure your device’s camera and microphone are working properly.
  • Optional: Some types of teleconsultations may call for patients to have the following medical equipment:
    • Thermometer (to measure temperature)
    • Sphygmomanometer (to check blood pressure and heart rate)
    • Glucometer (to check blood glucose level)
    • Weighing scale (to measure body mass or weight)

Yes, all you have to do is select your preferred doctor to consult with from our list of licensed health care experts.

Yes, we provide an option for patients to consult in person with Hi Doktor-affiliated healthcare providers at their respective clinics instead of by teleconsultation. You simply have to schedule an appointment with your nearest clinic through our Order Test option.

Yes, your doctor can provide you with referral letters using the Hi Doktor app. Please note that referral letters will be issued at the doctor’s discretion.

Please refer to the list of common acute medical conditions suitable for Hi Doktor teleconsultations:

  • Allergic reactions
  • Arthritis
  • Bronchitis
  • Common cold
  • Constipation
  • Diarrhoea
  • Earache
  • Flu
  • Gastroenteritis
  • Headaches and migraines
  • Insect bites
  • Minor lacerations, bruises and contusions
  • Muscle strains and sprains
  • Nausea
  • Rashes / Skin infections
  • Respiratory disorders
  • Sinus infections
  • Crushed finger or toenail
  • Sore throat
  • Sports injuries
  • Sprains and strains
  • Stomachache
  • Strep throat
  • Upper respiratory tract
  • infection (URTI)
  • Urinary tract infection (UTI)
  • Vertigo
  • Vomiting

Patients with chronic conditions or mental health issues are advised against using Hi Doktor for teleconsultation.

The symptoms listed below are also considered unsuitable for teleconsultation, and may require immediate medical attention at the Accident & Emergency department of the nearest hospital:

  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Breathlessness
  • Convulsions or seizures
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, and limb weakness
  • Persistent vomiting
  • Severe abdominal pain
  • Severe headache or giddiness
  • Sudden onset numbness, weakness or slurred speech
  • Sudden loss of vision

Hi Doktor only addresses non-emergent medical conditions. The doctor is required to review your case before the teleconsultation starts. If the doctor finds your condition to be unsuitable for a teleconsultation, you may be redirected to more suitable treatments.

If you experience a technical issue while using the app, please contact our Hi Doktor Customer Support team immediately through chat support in the application or call us at +603-6151 2324 from Monday to Friday (9am - 6pm). We will gladly assist you in resolving the issue.

Need health consultation?

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